Legal
Legal Information
The Practical Wellness • Governed by the laws of Western Australia, Australia • Last updated May 2026
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Terms & Conditions
Terms & Conditions
Governing the sale of products through www.thepracticalwellness.com
1. Introduction
These Terms and Conditions govern the sale of products through the website www.thepracticalwellness.com ("Website"). By purchasing products from this Website, you agree to be bound by these Terms.
These Terms are governed by the laws of Australia, including the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
2. Definitions
"Business", "we", "us", or "our" refers to The Practical Wellness.
"Customer", "you", or "your" refers to any person purchasing products through the Website.
"Products" refers to books, guides, digital materials, or other goods sold via the Website.
3. Orders
All orders placed are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where pricing or product information is incorrect.
Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of the order until payment has been processed and the order dispatched or delivered.
4. Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices may change without notice.
Where applicable, prices include GST as required by Australian law. Shipping costs may be added during the invoice process depending on delivery location.
5. Payment
Payment must be made at the time of purchase using the payment methods available on the Website. Orders will not be processed until payment has been received in full.
6. Delivery and Shipping
We will make reasonable efforts to ensure products are delivered within estimated timeframes; however, delivery times may vary depending on location and shipping provider.
We are not responsible for delays caused by postal services, customs processing, or events outside our reasonable control.
7. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law.
Under the Australian Consumer Law, consumers are entitled to certain guarantees, including that products will be of acceptable quality, match their description, and be fit for their intended purpose.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund depending on the circumstances.
8. Returns and Refunds
If you believe a product is faulty, damaged, or not as described, please contact us within a reasonable time of receiving the product.
We may request evidence such as photographs or a return of the item before issuing a refund or replacement.
Refunds will be processed using the original payment method where possible.
9. Digital Products
Where digital products (such as downloadable guides or digital books) are supplied, they are licensed for personal, non-commercial use only and may not be reproduced, distributed, or resold without prior written permission.
Due to the nature of digital products, refunds may not be provided once the product has been downloaded, except where required by Australian Consumer Law.
10. Intellectual Property
All content on this Website, including text, graphics, logos, books, and downloadable materials, is the intellectual property of The Practical Wellness or its licensors.
You may not reproduce, distribute, or use any content without prior written permission.
11. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of products purchased through this Website.
Nothing in these Terms limits rights that cannot be excluded under Australian law.
12. Privacy
Your use of this Website is also governed by our Privacy Policy, set out below on this page. Personal information collected during purchases will be handled in accordance with Australian privacy laws.
13. Dispute Resolution
If you have a complaint or dispute arising from these Terms, please contact us in the first instance so we can attempt to resolve the matter informally. If we are unable to resolve the dispute within 30 days, either party may seek resolution through the courts of Western Australia.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect once published on the Website.
15. Governing Law
These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Western Australia.
Privacy Policy
Privacy Policy
How we collect, use, and protect your personal information • Privacy Act 1988 (Cth) & Australian Privacy Principles
1. About This Policy
The Practical Wellness is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website or purchasing our products and services, you consent to the practices described in this Policy.
2. What Information We Collect
Information you provide directly
Name, email address, postal address, and phone number (when placing an order or contacting us)
Payment information (processed securely by our payment provider — we do not store card details)
Messages and enquiries submitted via contact forms or email
Responses to quizzes, surveys, or forms on this Website
Information collected automatically
Browser type, device type, and operating system
IP address and general location (country/region level)
Pages visited, time spent on pages, and referring URLs
Cookie and tracking data (see Section 7 below)
3. How We Use Your Information
We use your personal information to:
Process and fulfil orders for products and services
Respond to your enquiries and provide customer support
Send transactional emails (order confirmations, shipping updates)
Send marketing communications, where you have opted in
Improve our website, content, and services
Comply with legal obligations under Australian law
4. Marketing Communications
If you subscribe to our mailing list or opt in at the point of purchase, we may send you newsletters, product updates, and wellness content. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. We comply with the Spam Act 2003 (Cth).
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third parties only where necessary, including:
Payment processors — to securely handle transactions
Shipping and fulfilment providers — to deliver physical products
Email marketing platforms — to send communications you have opted into
Website analytics services — to understand how our site is used
Legal and regulatory authorities — where required by law
6. Overseas Disclosure
Some service providers (such as email platforms and analytics tools) may store or process data outside Australia, including in the United States or the European Union. We take reasonable steps to ensure these providers maintain appropriate data protection standards. By using our Website, you consent to your information being transferred overseas for these purposes.
7. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies do not identify you personally. You can control or disable cookies through your browser settings, though this may affect some features of the Website.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including secure servers and encrypted payment processing. No method of transmission over the internet is completely secure.
9. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, outdated, or incomplete. Contact us using the details in the footer of this page. We will respond within 30 days.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the matter. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. Continued use of our Website after changes are published constitutes acceptance of the updated Policy.
Disclaimer
Disclaimer
Important information about the nature of content published by The Practical Wellness
The content on this website and in all publications by The Practical Wellness is for educational and informational purposes only. It does not constitute medical advice and is not a substitute for professional medical guidance, diagnosis, or treatment. Always consult a qualified healthcare professional before making any changes to your health, diet, or lifestyle.
1. Educational Information Only
The Practical Wellness publishes books, guides, articles, and other content relating to health, wellbeing, sleep, gut health, mental fitness, and environmental health. All content is produced for general educational purposes and reflects publicly available research and information.
Nothing on this website or in any of our publications is intended to diagnose, treat, cure, or prevent any medical condition, illness, or disease.
2. Not a Substitute for Professional Advice
The information we provide is not a replacement for the advice of a qualified medical practitioner, psychologist, dietitian, or other registered health professional. Individual health circumstances vary significantly, and what applies generally may not apply to you specifically.
If you have or suspect you have a medical condition, are pregnant, are taking medication, or have any health concerns, please seek advice from a qualified healthcare professional before acting on any information found on this website or in our publications.
3. Research and References
Where our content refers to scientific research, studies, or clinical findings, this is for educational illustration only. We make reasonable efforts to reference credible and peer-reviewed sources, but we do not warrant that all referenced research is current, complete, or applicable to every individual situation. Scientific understanding evolves and information may be updated or superseded by subsequent research.
4. Personal Results
Any outcomes, results, or experiences described in our content — including in case studies, testimonials, or examples — are individual and not guaranteed. Results vary depending on a wide range of personal factors. No outcome described should be taken as typical or expected.
5. Environmental and Product Information
Information about environmental health products distributed through The Practical Wellness — including AIRsteril and DuroKleen — is provided for general informational purposes. Product performance claims refer to independent testing conducted by manufacturers and third parties. Individual results may vary. None of our environmental products are intended to replace infection control protocols prescribed by medical or public health authorities.
6. AI and Automation Services
Information relating to our AI implementation services is provided for business informational purposes. Outcomes from AI-assisted communication tools depend on individual business circumstances, configuration, and use. No specific business result is guaranteed.
7. External Links
This website may contain links to third-party websites provided for convenience only. The Practical Wellness does not endorse, control, or take responsibility for the content, accuracy, or practices of any linked external site.
8. Limitation of Liability
To the maximum extent permitted by Australian law, The Practical Wellness and its principal Stephanie Moore accept no liability for any loss, damage, injury, or harm — direct, indirect, or consequential — arising from reliance on content published on this website or in any of our publications. Nothing in this Disclaimer limits any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.
9. Accuracy and Currency
We take care to ensure content is accurate at the time of publication. However, we make no warranty as to the completeness, accuracy, or suitability of any information for any particular purpose. Content may not reflect the most current developments in any given area.
The Practical Wellness
Healthy You — Healthy Environment
